Terms & Conditions

All purchases from McKenzie House are subject to the following terms and conditions:

Terms

McKenzie House: the trading name of name of McKenzie House Interior Furnishings Ltd. Hereinafter referred to as "we/us/our". 

mckenziehouse.co.nz: the name of this website owned solely by McKenzie House Interior Furnishings Ltd. Hereinafter referred to as "we/us/our". 

The customer: anyone purchasing product/s from McKenzie House/mckenziehouse.co.nz and hereinafter referred to as ‘you/your’. 

Fabric Returns Policy

Fabric purchased via this website is cut to order and cannot be returned under any circumstances unless it is found to be flawed* or incorrectly supplied (wrong fabric or colour). 

Please check your fabric thoroughly before cutting it. If you have arranged for your fabric to be sent to a third party (eg. a curtainmaker/upholsterer/workroom) they are responsible for checking the fabric prior to cutting it.

Flawed* or incorrect fabric MUST remain UNCUT to qualify for an exchange/refund. No fabric can be returned once it has been cut (even if it is found to be flawed* or incorrect later).

McKenzie House and its suppliers will not be responsible for the cost of any labour/manufacturing that was carried out before the discovery of any flaws* or incorrect details. 

If you find fabric purchased via this website to be flawed* or incorrect, you must notify us in writing (email) as soon as the issue has been found and provide photos of the issue if possible.

McKenzie House will replace any fabric found to be flawed* or incorrect with the same fabric at our cost (including all freight costs). 

If, for some reason, your chosen fabric is no longer available you will be offered an alternative fabric and if that is not acceptable, you will be offered a full refund (including freight costs). Alternative fabrics will be of the same value as the original purchase.  However, if you choose a fabric with a lesser value we will refund the balance. If you choose a fabric with a greater value you will be required to pay the difference.

*A note re: flaws

All rolls of fabric contain flaws in some form or another. For fabric purchases over 5 metres, to ensure that we supply your required fabric quantity free of flaws you will be asked to supply the details of the 'cuts' required (we will contact you by email for these details once your payment has been received). This doesn't mean we will cut your fabric into lengths - it simply means we will ensure that you or your maker will have enough flaw-free fabric to complete your project. Sometimes this means you will receive more fabric than you ordered/paid for, the flaws will be marked within the roll and you/your maker will need to cut around them. Any remaining fabric is yours to keep at no charge. Flaws are identified by cotton or plastic marker tags on the side edge of the roll.

Colour variations

Fabrics, especially those made from natural fibres such as linen, are prone to colour shade variations from batch to batch. This is not considered to be a flaw or incorrect supply. We are happy to supply a cutting from the current batch prior to purchase so please request this if it is a concern for you. 

Please do not rely on a screen image for colour accuracy.

Custom Made Items

Custom made items purchased through this website are subject to the following terms and conditions. Submitting your order and making full payment implies that you agree with these terms and conditions:

1. We require full payment to be made at the time of placing your order. An order will not be started until full payment has been received.  

2. All requests to change an order must be done in writing to us as soon as possible. Some changes are not possible at all - eg. change of fabric after it has been ordered from our supplier. Please be aware that any allowed changes to orders may result in delayed delivery times and/or increased costs. 

3. Cancellation of an order is not possible after production has commenced or after we have ordered any fabric or component required to begin your order (this normally takes place within 12 hours of receiving an order).

4. If you (the customer) make an error with any instructions or measurements given to us that necessitates an alteration or replacement, you will be liable for any costs incurred (including all freight costs). 

5. If we (McKenzie House) make an error that results in a product requiring alteration or replacement, we will be liable for any costs incurred (including all freight costs). 

6. It is your responsibility to inspect any package for damage prior to signing a freight company’s receipt docket. If there is visible damage, you must make a note on the courier’s docket to indicate the nature of the damage. Goods delivered damaged must be reported to us by email within 48 hours of delivery otherwise goods will be deemed to have been received in good order. See our shipping and delivery page for more details.

7. Any defective goods must be returned to us (at our cost) unless agreed otherwise. We will maintain sole discretion as to whether a product warrants repair or replacement. See our returns policy page for more details.

8. Under no circumstances will we be liable for any damage, loss, injury or expense caused by the use or delivery of any product purchased from us.

Weave Products

McKenzie House guarantees all Weave goods for a period of 10 days. Any Weave product found to be faulty as a result of workmanship or material and which has been used in accordance with normal usage will be accepted as a return for a period of 10 days from delivery. We will accept the return of Weave goods that are delivered damaged, faulty or incorrectly supplied and the return of goods for these reasons must be made to us within 10 days of delivery. 

We will replace any item returned to us for the above reasons with one of the same colour, design and style. A refund will only be issued if a replacement item of the same colour, design and style can not be supplied. 

Weave products are hand crafted items and therefore no two items will be the same with small variations in colour, design, size and other unique characteristics. Such variations are an integral part of hand crafted products, and are not eligible for return. 

Returns for excess, unwanted goods, change of mind or damage as a result of misuse, abuse, neglect, accident or failure to follow product warnings or care information are not accepted for any Weave purchases. 

In the event of a claim for damaged, faulty or incorrectly supplied items please contact pip@mckenziehouse.co.nz within 10 days of receipt. Please include item description, a photo of the faulty item and the reason for claim.

VIP Membership

McKenzie House reserves the right to change VIP membership special offers at any time and without prior notice.

McKenzie House reserves the right to refuse or cancel VIP membership to any individual or organisation.

Pricing

McKenzie House reserves the right to change any pricing at any time and without prior notice.